I am not an expert in mold remediation it was actually my first time dealing with it. SERVPRO of Cienega and in particular their wonderful office staff were very pleasant to work with. They were patient enough to explain things, my situation was a little unique in that my claim was refused to be paid by our insurance so we needed to deal with the remediation, the environmental testing, and the build-up. Bel in particular was very patient and walked with me through the process. She explained things, I asked them to give me a true estimate that would not change higher after the project is done with a guarantee that if the environmental report comes negative they will work on correcting the issue without an increase in cost till it passed. And they agreed to that. If you are considering a mold mediation I would recommend you talk the project through with them and make sure and request an estimate the covers the full scope. I would highly recommend them.

I had a mold company come out to my house and tell me they were going to have to rip out an entire bathroom, take out the redwood subflooring and do $20,000 worth of work on the crawlspace under my house.

SERVPRO cleared the mold, sanded down the issues with the redwood water damage, and was able to dry out the tile in the bathroom from below without ripping out my bathroom.

AND it cost $2,000!!!

Go to SERVPRO first.

This review has been long overdue. I'm not one to usually leave a yelp review, but Demil and his team at SERVPRO really went above and beyond to clean my house. I originally found them on Yelp after looking at various restoration companies and chose the Cienega location because it had such high reviews. Skeptical at first, however, after talking to Demil all my worries came to ease. Not only did they come and clean up the ash on my property, but they were professional every step of the way. Demil always kept me in the loop and explained what work was going to be performed on that day. I can't emphasize enough how much their workmanship spoke for itself!!!!! I felt like my house was in better condition than when it was brand new.

What really caught my attention was how easy they were to stay in contact with. Not once were my calls ever ignored and every voicemail I left was responded to within the hour. These small details in my opinion are what sets those who care about their work aside from those that don't.

I can wholeheartedly say when you are looking for a restoration company, definitely look no further than Demil and his team at SERVPRO!

The team at this location is very professional, helpful, and easy to work with. They are knowledgeable and they will get the work done and make sure you are satisfied. They responded to my request almost immediately and handled the situation very well. 100% recommend them.

Very impressed with what SERVPRO did for my home. They dealt with my insurance and quickly handled everything, fixing and replacing everything that was damaged.
If disaster ever strikes again, they will definitely be the first phone call I make.

Demil was so helpful, kind and professional I called early In the morning for some help and he made room on his busy schedule to come out before afternoon that same day, I want to personally thank you for all your professional work Demil, I will definitely call if I need any of your assistance on anything again thank you.