What our Customers say...
I have had the pleasure of working with SERVPRO of Cienega. Not only are they great with treating customers respectfully but they are very personable and pleasant to speak with. The staff knows what they're doing and they work with all the insurance companies on your behalf. It's nice to know there's a company to call on that your insurance company already approves of. Definitely recommend them and feel blessed for being able to work with them.
The unit above us had their washing machine leak into our unit and SERVPRO was super quick to help with repairs. They were diligent with their follow-up and their response time was always quick. I would highly recommend them!
Incredibly easy to work with. Knowledgeable staff and responsive owner who made sure we were well taken care of. Highly recommend!
A few weeks ago our washing machine caused huge water damage. If any one of you has been in that situation you would understand how frustrating it is not knowing how to handle the situation and obviously the concern for mold growth. We were recommended to contact this branch and we wanted a franchise that we could trust. We called SERVPRO because of their good reputation and quality of work. They responded immediately and came to my house all the way out in Santa Clarita. If you need SERVPRO's services give SERVPRO a call no matter where you live. They really do treat your house as their own and will take care of the problem and leave you with no worries.
We had an amazing experience working with SERVPRO! They were very friendly and knowledgeable as well. Demil really helped us in ensuring that all of our problems would be solved-- meaning he completely dealt with the insurance company for us. Also, for being over an hour away from his office, he still put in the necessary time and effort to make sure we were back home in no time. I would highly recommend them to anyone!
SERVPRO did wonders for us and for our house. They were so flexible about scheduling and came out at a convenient time for us. They cleaned up some water damage we had under our house. They completely dried the area and wiped down any dampness on beams. They were SO nice as well. I highly recommend the team at SERVPRO of Cienega. We are 100% satisfied with their work and would call them again immediately for any other water damage job that may come up.
I am not an expert in mold remediation it was actually my first time dealing with it. SERVPRO of Cienega and in particular their wonderful office staff were very pleasant to work with. They were patient enough to explain things, my situation was a little unique in that my claim was refused to be paid by our insurance so we needed to deal with the remediation, the environmental testing, and the build-up. Bel in particular was very patient and walked with me through the process. She explained things, I asked them to give me a true estimate that would not change higher after the project is done with a guarantee that if the environmental report comes negative they will work on correcting the issue without an increase in cost till it passed. And they agreed to that. If you are considering a mold mediation I would recommend you talk the project through with them and make sure and request an estimate the covers the full scope. I would highly recommend them.
Had SERVPRO out to do an assessment post water damage. The guy was extremely detailed and explained to me everything he was measuring/inspecting. Appreciated the professionalism and transparency regarding the process.
I don't review much but this team deserves positive feedback.
Demil and his fantastic staff worked with me on 2 separate occasions in the past year due to water damage in our business.
Luckily, they made an inconvenient situation a lot more bearable.
Everyone we dealt with on location and over the phone was very helpful.
Demil came to the location to quickly assess the situation, answered all of my 100,000 questions - and was extremely clear in explaining the restoration process in our office.
Dealing with insurance can be a pain, but SERVPRO walked me through my restoration options and made the reimbursement extremely easy.
The equipment worked great and within a few days, the moisture from the floor/drywall was completely gone.
When they came back to retrieve the dehumidifier units as planned, the moisture reading was still too high, and they left the machines an extra day without any penalty.
Thank you SERVPRO!
I had a mold company come out to my house and tell me they were going to have to rip out an entire bathroom, take out the redwood subflooring and do $20,000 worth of work on the crawlspace under my house.
SERVPRO cleared the mold, sanded down the issues with the redwood water damage, and was able to dry out the tile in the bathroom from below without ripping out my bathroom.
AND it cost $2,000!!!
Go to SERVPRO first.
I don't usually write reviews, but I definitely need to for this SERVPRO. We gave SERVPRO of Cienega a call and we had the crew at our house in less than 1 hour. They did a full inspection and explained the process of the fire to us. It was the first fire damage we had to deal with and it was a fairly easy process. The office updated my insurance and got all the approvals for the work. 10/10 would recommend to my family and friends.
These guys are fantastic. The work was stellar and to boot, they were very professional and oh so nice. Bel in the office was very supportive and always there when you need her. Demille was so sweet and really knew what he was doing. I was very well "served" by these people and would very highly recommend you use them. My house is now sparkling and free of all cigarette smoke!
I was looking for a restoration company that was transparent, communicated well, professional, and met their commitments and SERVPRO of Cienega delivered.
I had the best experience! I recommend them to all my friends, family, and anyone else who is considering them.
Very good company, good response, good work to prep the damaged areas.
I recently had a leaky faucet that caused water damage to my kitchen. I gave SERVPRO my insurance information and they handled the job for me from start to finish. My kitchen looks better than it did before the leak. I couldn't be happier with the service I received throughout the entire job with multiple different team members.
SERVPRO was recommended by our home insurance agent as reasonable for estimating the cost of special jobs, such as ours was. Bel of SERVPRO was great to work with because of her professionalism. She was available for communication in regards to appraising, arranging, completing, and billing the job. We are very satisfied with our experience with SERVPRO of Cienega and happily recommend them.
I had some concerns about water damage. They came out the next day and checked all the areas that could have been wet. The technicians checked everything and they did not find any moisture anywhere. My wife and I can sleep much better at night now.
It was such a breeze working with this company. I had a water flood from a refrigerator and it affected my floors. They came out in no time and got my hardwood dried out and saved me a lot of money and time!
Demill and Bel are professional and nice. Yes. In this day and age, their kindness is a breath of fresh air. We had a leaky roof that wetted our walls. Our insurance did not cover the damage; we were quite stressed. Demill took our situation into consideration and totally took care of our needs. Thank you Demill and Bel! We appreciate you!
Very professional and knowledgeable and worked within our budget. Definitely recommend them.
They do the job right. Don't waste your money or time trying to go with anyone else!
This review has been long overdue. I'm not one to usually leave a yelp review, but Demil and his team at SERVPRO really went above and beyond to clean my house. I originally found them on Yelp after looking at various restoration companies and chose the Cienega location because it had such high reviews. Skeptical at first, however, after talking to Demil all my worries came to ease. Not only did they come and clean up the ash on my property, but they were professional every step of the way. Demil always kept me in the loop and explained what work was going to be performed on that day. I can't emphasize enough how much their workmanship spoke for itself!!!!! I felt like my house was in better condition than when it was brand new.
What really caught my attention was how easy they were to stay in contact with. Not once were my calls ever ignored and every voicemail I left was responded to within the hour. These small details in my opinion are what sets those who care about their work aside from those that don't.
I can wholeheartedly say when you are looking for a restoration company, definitely look no further than Demil and his team at SERVPRO!
SERVPRO of Cienega helped me with an issue at a rental property I own in Simi Valley. My water heater spilled its guts and damaged a closet and the adjacent room. I called SERVPRO of Cienega in the morning and Demil scheduled my service for later that afternoon. They showed up on time and were professional throughout the process. Demil checked in with me multiple times and took care of me through and through. Great customer service.
The team at this location is very professional, helpful, and easy to work with. They are knowledgeable and they will get the work done and make sure you are satisfied. They responded to my request almost immediately and handled the situation very well. 100% recommend them.
Very impressed with what SERVPRO did for my home. They dealt with my insurance and quickly handled everything, fixing and replacing everything that was damaged.
If disaster ever strikes again, they will definitely be the first phone call I make.
Demil was so helpful, kind and professional I called early In the morning for some help and he made room on his busy schedule to come out before afternoon that same day, I want to personally thank you for all your professional work Demil, I will definitely call if I need any of your assistance on anything again thank you.
My wife and I noticed potential moisture damage by our window and decided to call SERVPRO of Cienega to inspect. We met with Demil who was punctual and answered all of our questions and provided exceptional customer service throughout the process. Thanks Demil for all of your help!
We had our water heater spring a leak and soak into the dry wall of the water closet. Bel promptly contacted us for an appointment and we met Demil when he came out to survey the damage. He was very professional and thorough in explaining what he was doing and checking moisture levels. He explained what needed to be done and took the time to answer our questions. He really went above and beyond in finding the best solution that fit our needs and our wallet!!!
Demil set up a heater and fan to dry the walls over a weekend. Bel later followed up with us to check if there was any progress and to see if the heater was working. When Demil came back after a few days the walls were bone dry and everything was back to normal.
I can't stress this enough - great businesses start with great service. I am glad that they are a part of our community.
They did an amazing job and couldn't be happier!!!!!
The best customer service, personal attention, responsive to any issues, questions, etc. In my case, they dealt with a water leak that ruined the wood floor and some walls. The remediation was quick and professional. They put in a new floor, walls, painted - everything. Excellent job on all of that, too. And timely.
Called and asked some questions on how we can get a mold remediation done. They were fast, cost effective, and they helped me with everything I needed.